Terms of business

The following list describes the typical project procurement process with Smoosch. The responsibilities of both the Client and Smoosch during this process are outlined. The client should ensure that these are fully understood.

• Initial Client Enquiry: The client contacts Smoosch with their project requirement information.

• Agree Requirements: A telephone or onsite meeting is held with the client to agree the site specification and requirements. Note that for low cost work onsite meetings will generally not be feasible.

• Estimate Provided: Smoosch provides an estimate of the costs for the design and creation of the project and the time it will take to complete.

• Approval for Work to Commence: The client accepts the estimate, gives the go-ahead for the work and is invoiced for 30% of the estimated costs.

• Client Provides Material and Content: The client must provide all agreed written material, information and images before work commences.

• Work Commences: Upon receipt of payment of the initial invoice Smoosch will commence work on the project and periodically provide visual updates on progress. This will allow the client to view and approve the on-going work and to provide feedback.

• Completion: When the client agrees that the project meets the requirements an invoice for the final amount will be issued. Upon settlement of this invoice the project will be released for use to the client.

• On-going Maintenance: Any regular updates and promotion activity is then agreed.